Contact Information Policy

Last Updated: June 2026

At Beastmode Awards, we are committed to providing exceptional customer service and timely support. If you have questions about our products, custom engraving services, orders, shipping, or any other aspect of your experience, we are here to help.

How to Contact Us

Beastmode Awards
Email: support@beastmodeawards.com

For the fastest response, please contact us by email and include your order number (if applicable) along with a detailed description of your question or concern.

Customer Support Hours

Our customer support team is available during the following business hours:

Monday – Friday: 8:00 AM – 5:00 PM Central Time
Saturday – Sunday: Closed

Messages received outside of business hours will be responded to as soon as possible on the next business day.

Response Times

We strive to respond to all customer inquiries within:

• Same business day for general questions
• 1–2 business days for custom order inquiries
• 1–3 business days for order issues requiring research or carrier investigation

Response times may be longer during holidays or periods of high order volume.

Order Support

When contacting us about an order, please include:

• Your full name
• Order number
• Email address used for the purchase
• Details regarding your question or concern

Providing this information helps us resolve your request as quickly as possible.

Custom Engraving Questions

If you have questions regarding artwork, logos, engraving layouts, personalization, or custom award designs, please email us with any relevant files or design requirements so our team can assist you efficiently.

Feedback

We value your feedback and welcome suggestions on how we can improve our products and services. Your input helps us continue delivering meaningful awards that celebrate achievement and excellence.

Thank you for choosing Beastmode Awards. We appreciate the opportunity to help you recognize the people who go above and beyond.