Refund & Return Policy

Last Updated: June 2026

At Beastmode Awards, we take pride in creating high-quality awards, trophies, plaques, and personalized products that recognize achievement and excellence. Because many of our products are custom-made and engraved specifically for each customer, our refund and return policy differs from that of standard retail products.

Custom and Personalized Products

All personalized, engraved, or custom-made items are considered final sale and are not eligible for return, refund, or exchange unless the product arrives damaged, defective, or contains an engraving error caused by Beastmode Awards.

Customers are responsible for reviewing all personalization details, including names, dates, spelling, titles, and artwork, before submitting an order.

Beastmode Awards is not responsible for errors submitted by the customer during the ordering process.

Non-Custom Products

Non-customized products may be returned within 14 days of delivery if they:

• Are unused and in their original condition
• Include all original packaging
• Have not been altered or personalized

Customers are responsible for return shipping costs unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or differs from what was ordered, please contact us within 5 business days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Photos of the product and packaging

If the issue is determined to be the result of our error, we will, at our discretion:

• Replace the item
• Repair the item
• Issue a refund
• Provide store credit

Order Cancellations

Orders may be canceled before production begins.

Once production, engraving, personalization, or customization has started, orders cannot be canceled and are no longer eligible for a refund.

If you need to make changes to an order, please contact us as soon as possible at support@beastmodeawards.com.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow:

• 3–5 business days for processing by Beastmode Awards
• Additional time for your financial institution to post the refund

Shipping charges are generally non-refundable unless the refund is due to an error on our part.

Return Shipping

If a return is authorized, customers will receive return instructions before shipping products back to us.

Items returned without prior authorization may not be accepted.

Exchanges

Exchanges are available only for products that arrive damaged, defective, or incorrect due to an error by Beastmode Awards.

Contact Us

If you have questions regarding this Refund & Return Policy, please contact us:

Beastmode Awards
Email: support@beastmodeawards.com

We appreciate your business and are committed to ensuring every customer receives an award worthy of the achievement it represents.